Collision Estimator

Crash Champions•, DC

17d•$71,175 - $155,000

About The Position

Crash Champions is hiring a Collision Estimator to guide customers through vehicle repairs and insurance procedures while managing repairs from initial estimate through final repair-order closeout. The role includes evaluating vehicle damage, preparing and locking estimates, monitoring repair quality, keeping customers informed, and coordinating repair documentation and requirements. Compensation includes monthly sales incentive bonuses; the stated range reflects the average range for a typical full-time employee and may vary based on job-related knowledge, skills, experience, certifications, and qualifications.

Requirements

Customer service skills.
Organization and multitasking skills, good time management, and the ability to adapt to a fast-paced environment.
Ability to deal with fast-paced environments.

Nice To Haves

Knowledge of working with insurance partners.
Knowledge of multiple estimating systems; CCC One is preferred, as well as Mitchell and Audatex.

Responsibilities

Educate customers about vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates, prepare complete estimates after disassembly and damage evaluation, and lock final estimates.
Manage each repair throughout the process and perform in-process quality control to ensure Crash Champions’ quality standards.
Keep customers informed about vehicle status and provide a positive customer experience.
Pull and review data procedures for or with Body Technicians and complete post-scanning for each vehicle during the repair process.
Pre-close the final repair order, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.