Collision Estimator

Crash Champions•Quakertown, PA

10d•$65,715 - $155,000

About The Position

Crash Champions is seeking a Collision Estimator to guide customers through vehicle repairs and insurance procedures, prepare and finalize repair estimates, and manage repairs through completion. The role includes evaluating vehicle damage, ensuring repair quality through in-process quality control, coordinating repair information and post-scanning with Body Technicians, and completing repair-order and insurance-carrier documentation. The company describes its approach as People First and operates more than 650 locations in 38 states.

Requirements

Customer service skills.
Organization and multitasking skills, good time management, and the ability to adapt to a fast-paced environment.
Ability to deal with fast-paced environments.

Nice To Haves

Knowledge of dealing with insurance partners.
Knowledge of multiple estimating systems; CCC One is preferred, as well as Mitchell and Audatex.

Responsibilities

Educate customers about vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process quality control.
Keep customers informed about the status of their vehicles and provide a positive customer experience.
Pull and review all data procedures for or with Body Technicians and complete post-scanning for each vehicle in the repair process.
Pre-close the final repair order, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.