Collision Estimator

Crash Champions • Marietta, GA

2d

About The Position

Crash Champions is hiring a Collision Estimator to guide customers through vehicle repairs and insurance procedures while overseeing repair estimates and quality throughout the process. The role includes explaining customer rights, repair techniques, safety, and value; preparing estimates; and keeping customers informed about their vehicle status. The estimator also coordinates repair documentation and carrier requirements and supports the repair team with vehicle data procedures and post-scanning.

Requirements

• Customer service skills.
• Organization and multitasking skills, good time management, and the ability to adapt to a fast-paced environment.
• Ability to deal with fast-paced environments.

Nice To Haves

• Knowledge of working with insurance partners.
• Knowledge of multiple estimating systems; CCC One is preferred, as are Mitchell and Audatex.

Responsibilities

• Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
• Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process quality control.
• Keep customers informed and updated on vehicle status and provide a positive customer experience.
• Pull and review data procedures for or with Body Technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Group life insurance
• Disability insurance
• 401(k) retirement plan with match
• Referral bonus (“Cash From Crash”)
• 5 paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed