Collision Estimator

Crash Champions•Surprise, AZ

5d•$65,000 - $137,020

About The Position

The Collision Estimator guides customers through vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value. The role prepares initial estimates, completes estimates after full disassembly and damage evaluation, and locks final estimates. The estimator manages repairs throughout the process, performs in-process quality control to ensure Crash Champions standards, and keeps customers informed about vehicle status. The role also reviews repair procedures and data with Body Technicians, completes post-scanning for each vehicle, pre-closes final repair orders, handles disbursement paperwork, resolves file exceptions, and ensures carrier-specific requirements are met.

Requirements

Customer service skills.
Organization and multitasking skills, good time management, and the ability to adapt to a fast-paced environment.
Ability to deal with fast-paced environments.
Knowledge of multiple estimating systems.

Nice To Haves

Knowledge of working with insurance partners.
Experience with CCC One, Mitchell, and Audatex estimating systems.

Responsibilities

Educate customers about the vehicle repair process, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates and full estimates after disassembly and damage evaluation, then lock final estimates.
Manage each repair throughout the process and perform in-process quality control to meet Crash Champions’ standards.
Keep customers informed about the status of their vehicles and provide a positive customer experience.
Pull and review applicable data and procedures with Body Technicians and complete post-scanning for each vehicle in the repair process.
Pre-close final repair orders, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.