Collision Estimator

Crash Champions•Livonia, MI

7d•$65,000 - $145,080

About The Position

The Collision Estimator educates customers about vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value. The role prepares initial estimates, writes complete estimates after disassembly and damage evaluation, and locks final estimates. The estimator manages repairs throughout the process, performs in-process quality control to ensure Crash Champions’ standards, and keeps customers informed about vehicle status. The role also reviews data procedures with Body Technicians, completes post-scanning for each vehicle, pre-closes final repair orders, handles disbursement paperwork, addresses file exceptions, and ensures carrier-specific requirements are complete.

Requirements

Customer service skills.
Organization and multitasking skills, good time management, and the ability to adapt to a fast-paced environment.
Ability to deal with fast-paced environments.

Nice To Haves

Knowledge of dealing with insurance partners.
Knowledge of multiple estimating systems; CCC One is preferred, along with Mitchell and Audatex.

Responsibilities

Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
Manage each repair throughout the process and perform in-process quality control to ensure Crash Champions’ quality standards.
Keep customers informed and updated on vehicle status and provide a positive customer experience.
Pull and review data procedures for or with Body Technicians and complete post-scanning for each vehicle in the repair process.
Pre-close final repair orders, handle disbursement paperwork, address exceptions in files, and ensure carrier-specific requirements are complete.