Collision Estimator

Crash Champions•Waldorf, MD

About The Position

Crash Champions is hiring a Collision Estimator to guide customers through vehicle repairs and insurance procedures, prepare and manage repair estimates, and monitor repair quality and progress. The estimator completes initial estimates and, after full disassembly and damage evaluation, writes and locks final estimates. The role includes reviewing repair data and procedures with Body Technicians, completing post-scanning for each vehicle, and preparing repair orders and required paperwork. The listed compensation range is $70,850 to $155,000 per year and includes monthly sales incentive bonuses; the actual offer depends on job-related knowledge, skills, experience, certifications, and qualifications.

Requirements

Customer service skills.
Organization and multitasking skills.
Good time-management skills and the ability to adapt to a fast-paced environment.
Ability to work in a fast-paced environment.

Nice To Haves

Knowledge of working with insurance partners.
Knowledge of multiple estimating systems; CCC One is preferred, as are Mitchell and Audatex.

Responsibilities

Educate customers about vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates and write and lock final estimates after full disassembly and damage evaluation.
Manage each repair throughout the process and perform in-process quality control to ensure Crash Champions’ quality standards.
Keep customers informed about their vehicle’s status and provide a positive customer experience.
Pull and review data procedures for or with Body Technicians and complete post-scanning for each vehicle in the repair process.
Pre-close the final repair order, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.