Collision Estimator
Boyd Group Services•Orion, MI
•$50,000 - $100,000
About The Position
The Estimator is responsible for delivering a successful customer experience while preparing vehicle repair estimates and coordinating repair needs. This includes communicating with customers and insurance companies, keeping them informed throughout the repair process, assessing vehicle damage, and documenting required repairs and parts replacement on the damage appraisal. The role works in alignment with other team members to help the repair facility achieve its key performance indicators.
Requirements
- High school diploma or equivalent.
- Knowledge of vehicle repairs and OE guidelines.
- Basic computer skills.
- At least 1 year of experience with DRP compliance.
- Willingness to complete I-CAR Training.
- Valid driver’s license.
- Awareness of where to look for answers.
Responsibilities
- Document every customer interaction and update records efficiently and accurately with pertinent details.
- Provide customers with accurate and timely information, guide them through the repair process, and deliver excellent customer service.
- Comply with insurance client requirements, processes, and metrics.
- Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
- Communicate customer requests and needs to appropriate team members.
- Greet customers positively in person and on the phone.
- Understand required insurance programs and procedures.
- Participate in daily production walks with the Management Team, as required.
- Support team members when required.
- Participate in monthly Health & Safety and staff meetings, if required.
- Attend training, information sessions, and workshops recommended by the Store Manager.
Benefits
- Annual paid time off plans.
- Two weeks of paid parental leave for full-time employees working a minimum of 30 hours per week.
- Six paid holidays annually.
- Medical, prescription drug, dental, and vision insurance effective Day 1.
- 401(k) retirement plan with company match.
- Employer-paid short-term disability and life insurance.
- Additional voluntary life insurance.
- Continuing education opportunities.
- Free prescription or non-prescription safety glasses annually.
- Annual voluntary uniform stipend.
- Voluntary daily pay option.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
