Collision Estimator

Boyd Group Services•Bluffton, SC

21d•$50,000 - $70,000

About The Position

The Collision Estimator provides an exceptional customer experience by creating estimates and coordinating customer repair needs, including communication with customers and insurance companies throughout the repair process. The role accurately assesses vehicle damage and documents required repairs and replacement parts on damage appraisals. The Estimator works with team members to support the repair facility’s KPIs and keeps customers informed from drop-off through delivery. The position requires knowledge of vehicle repairs and OE guidelines, basic computer skills, and compliance with DRP requirements. The Estimator must have a valid driver’s license and be willing to complete I-CAR training. Duties and responsibilities may change, and reasonable accommodations may be made to support individuals with disabilities in performing essential job functions.

Requirements

High school diploma or equivalent.
Knowledge of vehicle repairs and OE guidelines.
Awareness of where to look for answers.
Basic computer skills.
At least 1 year of experience with DRP compliance.
Willingness to complete I-CAR training.
Valid driver’s license.

Responsibilities

Document every customer interaction and update records efficiently and accurately with pertinent details.
Provide customers with accurate, timely information and guide them through the repair process while delivering excellent customer service.
Comply with insurance client requirements, processes, and metrics.
Follow WOW Operating Way procedures for customer drop-offs, repair planning, customer communication, and vehicle delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers in person and by phone with positive energy.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team as required.
Support team members as needed.
Participate in monthly Health & Safety and staff meetings if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Maintain store KPIs by maximizing role performance.
Uphold the company’s Core Values of Honesty, Integrity, and Respect.
Assess vehicle damage and document repairs and parts replacement on damage appraisals.
Create estimates and coordinate customer repair needs and communications throughout the repair process.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.
Potential bonus opportunities tied to individual or business initiatives.