Collision Estimator

Crash Champions • Mt. Juliet, TN

8d

About The Position

Crash Champions is hiring a Collision Estimator to guide customers through vehicle repairs and insurance procedures and manage repairs from initial estimate through completion. The role involves assessing damage, preparing and finalizing estimates, monitoring repair quality, keeping customers informed, supporting technicians with repair data and post-scanning, and completing repair-order and insurance-carrier paperwork.

Requirements

• Customer service skills.
• Organization and multitasking skills.
• Good time-management skills and ability to adapt to a fast-paced environment.
• Ability to deal with fast-paced environments.

Nice To Haves

• Knowledge of working with insurance partners.
• Knowledge of multiple estimating systems; CCC One is preferred, as well as Mitchell and Audatex.

Responsibilities

• Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
• Complete initial estimates and write complete estimates after disassembly and damage evaluation; lock final estimates.
• Manage each repair throughout the process and perform in-process quality control to ensure Crash Champions’ quality standards.
• Keep customers informed about vehicle status and provide a strong customer experience.
• Pull and review data procedures for or with body technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close final repair orders, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Group life insurance
• Disability insurance
• 401(k) retirement plan with match
• Referral bonus (“Cash From Crash”)
• 5 paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed