Collision Estimator

Boyd Group Services•Lake Park, FL

About The Position

The Collision Estimator is responsible for providing an exceptional customer experience by creating repair estimates, coordinating customers’ repair needs, and communicating with customers and insurance companies throughout the repair process. The Estimator assesses vehicle damage and documents the required repairs and replacement parts on damage appraisals. The role works in alignment with other team members to support the repair facility’s KPIs. Experience with the CCC1 Estimating System is required. The position also involves following insurance client requirements and operating procedures, communicating customer requests to the appropriate team members, and participating in production walks, meetings, and recommended training as required. Compensation includes commissions based on revenue metrics, sales, and individual performance; the position may also be eligible for bonuses tied to individual or business initiatives.

Requirements

Experience with the CCC1 Estimating System.
Knowledge of collision repairs and OE Guidelines.
High school diploma or equivalent.
Basic computer skills.
At least 1 year of experience with DRP compliance.
Willingness to complete I-CAR Training.
Valid driver’s license.
Awareness of where to look for answers.

Nice To Haves

Experience with Geico, State Farm, and/or Progressive.

Responsibilities

Document every customer interaction efficiently and accurately with pertinent details.
Provide customers with accurate and timely information, guide them through the repair process, and deliver excellent customer service.
Comply with insurance client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and on the phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.

Benefits

Annual paid time off plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.
Commission compensation based on revenue metrics, sales, and individual performance.
May be eligible for bonuses tied to individual or business initiatives.
Guarantee of applicable local or state minimum wage, whichever is greater, when total compensation in a pay period is below minimum wage.