Collision Estimator Trainee
About The Position
Caliber Collision is hiring a Collision Estimator Trainee to perform a range of customer-service and production-shop support duties. The role includes greeting customers in person and by phone, identifying their needs, and providing guidance and assistance. The trainee supports Collision Estimators with vehicle drop-offs, mapping and marking vehicles, taking photographs, arranging customer transportation, preparing paperwork, and completing customer deliveries. The role requires clear communication with customers, clients, teammates, and vendors to help ensure repairs are completed correctly and efficiently while following Caliber’s Standard Operating Procedures, insurance partner requirements, and industry guidelines and standards. The position provides hands-on experience within a production shop and an opportunity for career growth, including promotion from within. The job is based at the Glen Allen Service Center.
Requirements
- At least 2 years of customer-facing experience.
- Valid driver’s license and eligibility for coverage under the company insurance policy.
- Must be at least 21 years of age.
- Ability to perform consistent physical activity, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 pounds.
- Passion for learning the collision industry.
- Ability to understand written and verbal instructions.
- Ability to prioritize competing tasks and adapt to a fast-paced environment.
- Ability to provide personable, friendly “World Class” customer service to internal and external customers.
- Must be eligible to work in the U.S. with no restrictions.
Nice To Haves
- Sales experience.
Responsibilities
- Greet customers in person and by phone, determine their needs, and provide guidance and assistance.
- Assist Collision Estimators with vehicle drop-offs, mapping and marking vehicles, and photographing vehicles.
- Arrange transportation for customers.
- Prepare paperwork and perform customer deliveries.
- Communicate effectively with customers, clients, teammates, and vendors to support correct and efficient repairs.
- Follow Caliber’s Standard Operating Procedures, insurance partner requirements, and industry guidelines and standards.
Benefits
- Medical, dental, and vision benefits available from day one.
- Industry-comparable pay, paid weekly, with eligibility for overtime.
- Paid vacation and holidays, with accrual beginning on day one.
- Career growth opportunities and promotion from within.
- Hands-on experience in a production shop.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
