Collision Estimator Trainee
About The Position
Caliber Collision is hiring a Collision Estimator Trainee to perform customer-service and operational duties at a production shop. The role includes greeting customers in person or by phone, identifying their needs, and providing guidance and assistance. The trainee supports Collision Estimators with vehicle drop-offs, mapping and marking vehicles, taking photographs, arranging customer transportation, preparing paperwork, and completing customer deliveries. The position involves communicating with customers, clients, teammates, and vendors to help ensure repairs are completed correctly and efficiently while following Caliber’s standard operating procedures, insurance-partner requirements, and industry guidelines and standards. The role offers hands-on experience in the collision industry and opportunities for career growth. Caliber promotes from within. The company states that new hires must be eligible to work in the United States without restrictions and uses E-Verify to confirm the identity and employment eligibility of all new hires.
Requirements
- At least 2 years of customer-facing experience.
- Valid driver’s license and eligibility for coverage under the company’s insurance policy.
- Must be at least 21 years old.
- Ability to perform consistent physical activity, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 pounds.
- Ability to understand written and verbal instructions.
- Ability to prioritize competing tasks and adapt to a fast-paced environment.
- Must be eligible to work in the United States without restrictions.
Nice To Haves
- Sales experience is a plus.
- Passion for learning the collision industry.
Responsibilities
- Greet customers in person or by phone, determine their needs, and provide guidance and assistance.
- Assist Collision Estimators with vehicle drop-offs, mapping and marking vehicles, and photographing vehicles.
- Arrange customer transportation.
- Prepare paperwork and perform customer deliveries.
- Communicate with customers, clients, teammates, and vendors to support correct and efficient repairs.
- Follow Caliber’s standard operating procedures, insurance-partner requirements, and industry guidelines and standards.
- Provide personable, friendly “World Class” customer service to internal and external customers.
Benefits
- Medical, dental, and vision coverage eligibility from day one.
- Industry-comparable pay, paid weekly, with eligibility for overtime.
- Paid vacation and holidays, with accrual beginning on day one.
- Career growth opportunities and promotion from within.
- Hands-on experience within a production shop.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
