Collision Estimator Trainee
About The Position
Caliber Collision is hiring a Collision Estimator Trainee to perform a range of customer-service and shop-support duties. The trainee greets customers in person and by phone, identifies their needs, and provides guidance and assistance. They support Collision Estimators by handling vehicle drop-offs, mapping and marking vehicles, taking photographs, arranging customer transportation, preparing paperwork, and completing customer vehicle deliveries. The role requires effective communication with customers, clients, teammates, and vendors to help ensure repairs are completed correctly and efficiently while following Caliber’s Standard Operating Procedures, insurance-partner requirements, and industry guidelines and standards. The position offers hands-on experience in a production shop and opportunities for career growth. Caliber is an Equal Opportunity Employer and uses E-Verify to confirm new hires’ identity and employment eligibility. Applicants must be eligible to work in the U.S. without restrictions.
Requirements
- At least 2 years of customer-facing experience; sales experience is a plus.
- Valid driver’s license and eligibility for coverage under the company insurance policy.
- Must be 21 years of age or older.
- Ability to perform consistent physical activity, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 pounds.
- Passion for learning the collision industry.
- Ability to understand written and verbal instructions.
- Ability to prioritize competing tasks and adapt to a fast-paced environment.
- Ability to provide personable, friendly “World Class” customer service to internal and external customers.
- Must be eligible to work in the U.S. with no restrictions.
Nice To Haves
- Sales experience.
Responsibilities
- Greet customers in person and by phone, determine their needs, and provide guidance and assistance.
- Assist Collision Estimators with vehicle drop-offs, mapping and marking vehicles, and photographing vehicles.
- Arrange customer transportation and prepare paperwork.
- Perform customer vehicle deliveries.
- Communicate effectively with customers, clients, teammates, and vendors to support correct and efficient repairs.
- Follow Caliber’s Standard Operating Procedures, insurance-partner requirements, and industry guidelines and standards.
Benefits
- Medical, dental, and vision coverage with eligibility beginning on day one.
- Industry-comparable pay, paid weekly, with overtime eligibility.
- Paid vacation and holidays, with accrual beginning on day one.
- Career growth opportunities and promotion from within.
- Hands-on experience in a production shop.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
