Collision Estimator Trainee
About The Position
Caliber Collision is hiring a Collision Estimator Trainee to perform a range of customer service and shop support duties. The role includes greeting customers in person or by phone, identifying their needs, and providing guidance and assistance. The trainee supports Collision Estimators with vehicle drop-offs, mapping or marking and photographing vehicles, arranging customer transportation, preparing paperwork, and completing customer vehicle deliveries. The role requires effective communication with customers, clients, teammates, and vendors to support accurate and efficient repairs while following Caliber’s standard operating procedures, insurance partner requirements, and industry guidelines and standards. The position provides hands-on experience in a production shop and opportunities for career growth.
Requirements
- At least 2 years of customer-facing experience; sales experience is a plus.
- Valid driver’s license and eligibility for coverage under the company insurance policy.
- Must be at least 21 years old.
- Able to perform consistent physical activity, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 pounds.
- Passion for learning the collision industry.
- Able to understand written and verbal instructions.
- Able to prioritize competing tasks and adapt to a fast-paced environment.
- Able to provide personable, friendly “World Class” customer service to internal and external customers.
- Must be eligible to work in the U.S. without restrictions.
Nice To Haves
- Sales experience.
Responsibilities
- Greet customers in person or by phone, determine their needs, and provide guidance and assistance.
- Assist Collision Estimators with vehicle drop-offs.
- Map or mark and photograph vehicles.
- Arrange transportation for customers.
- Prepare paperwork.
- Perform active customer deliveries.
- Communicate effectively with customers, clients, teammates, and vendors to ensure correct and efficient repairs.
- Adhere to Caliber’s standard operating procedures, insurance partner requirements, and industry guidelines and standards.
Benefits
- Medical, dental, and vision benefits available from day one.
- Industry-comparable pay, paid weekly, with eligibility for overtime.
- Paid vacation and holidays, with accrual beginning on day one.
- Career growth opportunities and promotion from within.
- Hands-on experience in a production shop.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
