Collision Estimator Trainee
About The Position
Caliber Collision is hiring a Collision Estimator Trainee to perform a range of customer service and shop-support duties. The role includes greeting customers in person and by phone, understanding their needs, and providing guidance and assistance. The trainee supports Collision Estimators with vehicle drop-offs, mapping, marking and photographing vehicles, arranging customer transportation, preparing paperwork, and completing customer deliveries. The position requires clear communication with customers, clients, teammates, and vendors to help ensure repairs are completed accurately and efficiently while following Caliber’s standard operating procedures and applicable insurance partner and industry guidelines.
Requirements
- At least 2 years of customer-facing experience.
- Valid driver’s license and eligibility for coverage under the company insurance policy.
- At least 21 years of age.
- Able to perform consistent physical activity, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 pounds.
- Able to understand written and verbal instructions.
- Able to prioritize competing tasks and adapt to a fast-paced environment.
- Able to provide personable, friendly “World Class” customer service to internal and external customers.
- Must be eligible to work in the U.S. with no restrictions.
Nice To Haves
- Sales experience is a plus.
- Passion for learning the collision industry.
Responsibilities
- Greet customers in person and by phone, determine their needs, and provide guidance and assistance.
- Assist Collision Estimators with vehicle drop-offs, mapping, marking, and photographing vehicles.
- Arrange transportation for customers.
- Prepare paperwork and perform customer vehicle deliveries.
- Communicate effectively with customers, clients, teammates, and vendors to support correct and efficient repairs.
- Adhere to Caliber’s standard operating procedures and applicable insurance partner and industry guidelines and standards.
Benefits
- Medical, dental, and vision coverage beginning on day one.
- Industry-comparable pay, paid weekly, with eligibility for overtime.
- Paid vacation and holidays, with accrual beginning on day one.
- Career growth opportunities and promotion from within.
- Hands-on experience in a production shop.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
