Collision Estimator Trainee
About The Position
Caliber Collision is hiring a Collision Estimator Trainee for its Frankfort, Kentucky service center. The trainee performs a range of duties to welcome customers in person or by phone, understand their needs, and provide guidance and assistance. The role supports Collision Estimators with vehicle drop-offs, mapping and marking, photographing vehicles, arranging customer transportation, preparing paperwork, and completing customer deliveries. The trainee communicates with customers, clients, teammates, and vendors to help ensure repairs are handled correctly and efficiently while following Caliber’s standard operating procedures, insurance partner requirements, and industry guidelines and standards. The position offers hands-on experience in a production shop and opportunities for career growth within the company.
Requirements
- At least 2 years of customer-facing experience; sales experience is a plus.
- Valid driver’s license and eligibility for coverage under the company insurance policy.
- Must be at least 21 years of age.
- Must be eligible to work in the U.S. with no restrictions.
- Ability to perform consistent physical activity, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 pounds.
- Ability to understand written and verbal instructions.
- Ability to prioritize competing tasks and adapt to a fast-paced environment.
- Ability to provide personable, friendly “World Class” customer service to internal and external customers.
Nice To Haves
- Sales experience.
- Passion for learning the collision industry.
Responsibilities
- Greet customers in person and by phone, determine their needs, and provide guidance and assistance.
- Assist Collision Estimators with vehicle drop-offs, mapping and marking, and photographing vehicles.
- Arrange customer transportation.
- Prepare paperwork and perform customer vehicle deliveries.
- Communicate effectively with customers, clients, teammates, and vendors to support correct and efficient repairs.
- Adhere to Caliber’s Standard Operating Procedures, insurance partner requirements, and industry guidelines and standards.
Benefits
- Medical, dental, and vision benefits with eligibility beginning on day one.
- Industry-comparable pay, paid weekly, with eligibility for overtime.
- Paid vacation and holidays, with accrual beginning on day one.
- Career growth opportunities; the company promotes from within.
- Hands-on experience in a production shop.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
