Collision Estimator Trainee

Caliber Collision•Grand Rapids, MI

5d•Onsite

About The Position

Caliber Collision is hiring a Collision Estimator Trainee to perform a range of customer-service and operational duties at a service center. The role includes greeting customers in person and by phone, determining their needs, and providing guidance and assistance. The trainee supports Collision Estimators with vehicle drop-offs, mapping and marking vehicles, taking photographs, arranging customer transportation, preparing paperwork, and completing customer deliveries. The role requires effective communication with customers, clients, teammates, and vendors to support accurate, efficient repairs while following Caliber’s Standard Operating Procedures, insurance partner requirements, and industry guidelines and standards. The position offers hands-on experience in a production shop and opportunities for career growth, including promotion from within. Caliber is an Equal Opportunity Employer and uses E-Verify to confirm the identity and employment eligibility of new hires. Candidates must be eligible to work in the U.S. without restrictions.

Requirements

At least 2 years of customer-facing experience; sales experience is a plus.
Valid driver’s license and eligibility for coverage under the company insurance policy.
Must be at least 21 years old.
Must be eligible to work in the U.S. without restrictions.
Ability to perform consistent physical activity, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 lbs.
Ability to understand written and verbal instructions.
Ability to prioritize competing tasks and adapt to a fast-paced environment.
Ability to provide personable, friendly “World Class” customer service to internal and external customers.

Nice To Haves

Sales experience.
Passion for learning the collision industry.

Responsibilities

Greet customers in person and by phone, determine their needs, and provide guidance and assistance.
Assist Collision Estimators with vehicle drop-offs, mapping and marking vehicles, and photographing vehicles.
Arrange customer transportation.
Prepare paperwork and perform active customer deliveries.
Communicate effectively with customers, clients, teammates, and vendors to support correct and efficient repairs.
Adhere to Caliber’s Standard Operating Procedures, insurance partner requirements, and industry guidelines and standards.