Collision Estimator Trainee
About The Position
Caliber Collision is hiring a Collision Estimator Trainee to perform a range of customer service and shop-support duties. The role may include greeting customers in person or by phone, identifying their needs, and providing guidance and assistance. The trainee supports Collision Estimators with vehicle drop-offs, mapping and marking, and vehicle photography; arranges customer transportation; prepares paperwork; and assists with customer vehicle deliveries. The position requires effective communication with customers, clients, teammates, and vendors to support correct and efficient repairs while following Caliber’s Standard Operating Procedures, insurance partner requirements, and industry guidelines and standards. This role provides hands-on experience in a production shop and an opportunity to learn the collision industry. Caliber describes career growth opportunities and promotes from within.
Requirements
- At least 2 years of customer-facing experience; sales experience is a plus.
- Valid driver’s license and eligibility for coverage under the company insurance policy.
- Must be 21 years of age or older.
- Ability to perform consistent physical activity, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 lbs.
- Passion for learning the collision industry.
- Ability to understand written and verbal instructions.
- Ability to prioritize competing tasks and adapt to a fast-paced environment.
- Ability to provide personable, friendly “World Class” customer service to internal and external customers.
- Must be eligible to work in the U.S. with no restrictions.
Nice To Haves
- Sales experience.
Responsibilities
- Greet customers in person or by phone, determine their needs, and provide guidance and assistance.
- Assist Collision Estimators with vehicle drop-offs, mapping and marking vehicles, and photographing vehicles.
- Arrange customer transportation.
- Prepare paperwork and perform customer vehicle deliveries.
- Communicate effectively with customers, clients, teammates, and vendors to support correct and efficient repairs.
- Adhere to Caliber’s Standard Operating Procedures, insurance partner requirements, and industry guidelines and standards.
Benefits
- Medical, dental, and vision coverage immediately from day one.
- Industry-comparable pay, paid weekly, with eligibility for overtime.
- Paid vacation and holidays, with accrual beginning on day one.
- Career growth opportunities and promotion from within.
- Hands-on experience within a production shop.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
