Collision Estimator Trainee

Caliber Collision•Mechanicsville, VA

14d

About The Position

Caliber Collision is hiring a Collision Estimator Trainee to perform a range of customer-service and shop-support duties. The trainee greets customers in person and by phone, determines their needs, and provides guidance and assistance. They support Collision Estimators with vehicle drop-offs, mapping and marking vehicles, taking photographs, arranging customer transportation, preparing paperwork, and completing customer deliveries. The role requires effective communication with customers, clients, teammates, and vendors to help ensure repairs are completed correctly and efficiently in accordance with Caliber’s Standard Operating Procedures, insurance-partner requirements, and industry guidelines and standards.

Requirements

At least 2 years of customer-facing experience.
Valid driver’s license and eligibility for coverage under the company insurance policy.
Must be at least 21 years old.
Able to perform consistent physical activity, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 pounds.
Able to understand written and verbal instructions.
Able to prioritize competing tasks and adapt to a fast-paced environment.
Able to provide personable, friendly “World Class” customer service to internal and external customers.
Must be eligible to work in the U.S. with no restrictions.

Nice To Haves

Sales experience is a plus.
Passion for learning the collision industry.

Responsibilities

Greet customers in person or by phone, determine their needs, and provide guidance and assistance.
Assist Collision Estimators with vehicle drop-offs.
Map and mark vehicles and take vehicle photographs.
Arrange customer transportation.
Prepare paperwork.
Perform customer vehicle deliveries.
Communicate effectively with customers, clients, teammates, and vendors to support correct and efficient repairs.