Collision Estimator Trainee
About The Position
Caliber Collision is hiring a Collision Estimator Trainee for its Luxury service center in Charlotte. The trainee performs a range of duties to support customers and Collision Estimators, including greeting customers in person and by phone, identifying their needs, and providing guidance and assistance. The role also supports vehicle drop-offs, mapping and marking vehicles, taking photographs, arranging customer transportation, preparing paperwork, and completing customer deliveries. The trainee communicates with customers, clients, teammates, and vendors to help ensure repairs are completed correctly and efficiently while following Caliber’s standard operating procedures, insurance partner requirements, and industry guidelines and standards. The position offers hands-on experience in a production shop and opportunities for career growth within Caliber.
Requirements
- At least 2 years of customer-facing experience.
- Valid driver’s license and eligibility for coverage under the company insurance policy.
- Must be 21 years of age or older.
- Ability to perform consistent physical activity, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 pounds.
- Ability to understand written and verbal instructions.
- Ability to prioritize competing tasks and adapt to a fast-paced environment.
- Ability to provide personable, friendly “World Class” customer service to internal and external customers.
- Must be eligible to work in the U.S. with no restrictions.
Nice To Haves
- Sales experience is a plus.
- Passion for learning the collision industry.
Responsibilities
- Greet customers in person and by phone, determine their needs, and provide guidance and assistance.
- Assist Collision Estimators with vehicle drop-offs, mapping and marking vehicles, and taking vehicle photographs.
- Arrange customer transportation.
- Prepare paperwork and perform customer deliveries.
- Communicate effectively with customers, clients, teammates, and vendors to support correct and efficient repairs.
- Adhere to Caliber’s standard operating procedures, insurance partner requirements, and industry guidelines and standards.
Benefits
- Medical, dental, and vision coverage eligible from day one.
- Industry-comparable pay, paid weekly, with eligibility for overtime.
- Paid vacation and holidays, with accrual beginning on day one.
- Career growth opportunities and promotion from within.
- Hands-on experience in a production shop.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
