Collision Estimator Trainee

Caliber Holdings • Hazel Dell, WA

3d

About The Position

Caliber Collision is hiring for a role at its Service Center in Vancouver - Hazel Dell. The job summary describes a Customer Service Consultant who provides customer-facing support and assists Collision Estimators. The role includes greeting customers in person or by phone, identifying their needs, and offering guidance and assistance. It also involves handling vehicle drop-offs, mapping, marking and photographing vehicles, arranging customer transportation, preparing paperwork, and completing customer vehicle deliveries. The employee communicates with customers, clients, teammates and vendors to support correct and efficient repairs while following Caliber’s standard operating procedures, insurance partner requirements, and industry guidelines and standards. The position offers $21–$23 per hour.

Requirements

• At least 2 years of customer-facing experience.
• Valid driver’s license and eligibility for coverage under the company insurance policy.
• Ability to perform consistent physical activity, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 pounds.
• Ability to understand written and verbal instructions.
• Ability to prioritize competing tasks and adapt to a fast-paced environment.
• Ability to provide personable, friendly “World Class” customer service to internal and external customers.
• Must be eligible to work in the U.S. with no restrictions.

Nice To Haves

• Sales experience.
• Passion for learning the collision industry.

Responsibilities

• Greet customers in person or by phone, determine their needs, and provide guidance and assistance.
• Assist Collision Estimators with vehicle drop-offs, mapping, marking and photographing vehicles.
• Arrange customer transportation.
• Prepare paperwork and perform customer vehicle deliveries.
• Communicate with customers, clients, teammates and vendors to support correct and efficient repairs.
• Follow Caliber’s standard operating procedures, insurance partner requirements, and industry guidelines and standards.

Benefits

• Medical, dental and vision coverage, with eligibility beginning on day one.
• Industry-comparable pay, paid weekly, with eligibility for overtime.
• Paid vacation and holidays, with accrual beginning on day one.
• Career growth opportunities and promotion from within.
• Hands-on experience within a production shop.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed