Collision Estimator Trainee
About The Position
Caliber Collision is hiring a Collision Estimator Trainee to perform a range of customer-service and production-support duties. The trainee greets customers in person and by phone, identifies their needs, and provides guidance and assistance. They support Collision Estimators with vehicle drop-offs, mapping and marking, photography, arranging customer transportation, paperwork, and customer deliveries. The role involves communicating effectively with customers, clients, teammates, and vendors to help ensure repairs are completed correctly and efficiently while following Caliber’s standard operating procedures, insurance partner requirements, and industry guidelines and standards. The position offers hands-on experience in a production shop and career growth opportunities, including promotion from within. Caliber states that eligible employees can receive medical, dental, and vision benefits from day one, weekly pay with overtime eligibility, and paid vacation and holidays that begin accruing on day one.
Requirements
- At least 2 years of customer-facing experience.
- Valid driver’s license and eligibility for coverage under the company insurance policy.
- Must be at least 21 years of age.
- Ability to perform consistent physical activity, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 pounds.
- Ability to understand written and verbal instructions.
- Ability to prioritize competing tasks and adapt to a fast-paced environment.
- Ability to provide personable, friendly “World Class” customer service to internal and external customers.
- Must be eligible to work in the U.S. with no restrictions.
Nice To Haves
- Sales experience is a plus.
- Passion for learning the collision industry.
Responsibilities
- Greet customers in person and by phone, determine their needs, and provide guidance and assistance.
- Assist Collision Estimators with vehicle drop-offs, mapping and marking vehicles, and photographing vehicles.
- Arrange customer transportation.
- Prepare paperwork and perform customer deliveries.
- Communicate with customers, clients, teammates, and vendors to support correct and efficient repairs.
- Follow Caliber’s standard operating procedures, insurance partner requirements, and industry guidelines and standards.
Benefits
- Medical, dental, and vision benefits from day one.
- Industry-comparable pay, paid weekly, with overtime eligibility.
- Paid vacation and holidays, accruing from day one.
- Career growth opportunities, with promotion from within.
- Hands-on experience in a production shop.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
