Collision Concierge-Denver CO (Arapahoe road locations)

AutoNation • Thornton, CO

4d • $4,500 - $6,000

About The Position

AutoNation is one of the largest automotive retailers in the United States, offering new and used vehicles, customer financing, parts, maintenance, and repair services through a nationwide dealership network. The company also supports cancer-related causes through its DRV PNK initiative.

As a Collision Concierge, you will address customers’ collision needs at AutoNation dealerships and coordinate services with a local AutoNation Collision Center. The role focuses on customer interaction, problem-solving, and coordinating repairs. It is described as a starting point for a career path, with potential future opportunities as a Collision Estimator or Service Advisor.

This is a commission role with an expected salary of $4,500–$6,000 per month.

Requirements

• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Detail-oriented and organized.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Experience and desire to work with technology.
• Valid in-state driver’s license with an acceptable, safe driving record.

Nice To Haves

• Prior sales or retail experience is preferred but not required.

Responsibilities

• Greet customers and discuss repair options on the service drive or in the sales department.
• Document customer repair needs and estimated costs.
• Seek customer approval for needed repairs.
• Update customers and internal Associates about vehicle repair status while working with the collision center.
• Understand basic parameters of collision repair and insurance programs, including DRP and non-DRP.
• Work with other Associates on daily planning and release meetings.
• Process transactions and ensure compliance with applicable state and federal laws and regulations.
• Follow up with customers to confirm their expectations have been met.
• Build rapport with customers to create a base of referrals.
• Gain product knowledge to effectively assist customers.
• Handle administrative processes promptly and in compliance with company policies.
• Provide an exceptional customer experience to drive loyalty.

Benefits

• Competitive compensation.
• 401k matching.
• Health insurance plans.
• Dental insurance plans.
• Vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed