Collision Center Customer Service Representative

Hendrick•Hoover, AL

7d•Onsite

About The Position

Responsible for answering and directing incoming phone calls. Greets customers as they enter the lobby, dealership showroom, or service area. Work directly with collision estimators to check in cars. This is a very busy, air-conditioned shop equipped with state-of-the-art equipment. We offer great pay and benefits, including paid health insurance, 401k match, paid vacation, sick time, holidays, and paid training. If you have a passion for delivering the best customer service and enjoy working in a supportive team environment, don't miss this opportunity to join a team that cares about you! Hendrick is known for our great culture!

Requirements

Previous Customer Service or administrative experience in a high volume environment desired.
Strong organizational skills and interpersonal skills required.
Basic computer skills to utilize the timekeeping system.
Basic knowledge of Microsoft Office Products.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
The position requires regular and predictable attendance.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to add, subtract, multiply and divide.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Nice To Haves

GED
High School Diploma
Associate Degree
Bachelor Degree
Master Degree
Doctorate Degree
up to 3 years
3-5 years
5+ years

Responsibilities

Answers incoming calls in a courteous and professional manner.
Takes accurate messages.
Directs calls to the appropriate department or person.
Greets customers as they enter the dealership showroom.
Directs customers to the appropriate department or person.
Maintains CSI at or above company standards.
Maintains an organized, clean and safe work area.
Participates in required training.
Records all hours worked accurately in company timekeeping system.
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values.
Complies with Company policies and procedures.
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned.