Collision Customer Service Advisor

Steele Auto Group • Amherst, NS

6d • CA$20 - CA$23 • Onsite

About The Position

At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you. Your passion. Your purpose. Your potential. Steele Auto Group is seeking a Collision Customer Service Advisor to join our growing team at Border Town Collision! As a Collision Customer Service Advisor with Border Town Collision, you'll be the welcoming face of our collision center and a key point of contact for our customers throughout the repair process. Strong interpersonal and communication skills are essential as you assist customers with inquiries, appointments, repair updates, and insurance-related questions while ensuring an exceptional customer experience. Success in this role requires a friendly and professional attitude, strong organizational skills, and the ability to thrive in a fast-paced environment while managing multiple priorities and deadlines.

Requirements

• High school diploma or GED required
• Strong communication, problem-solving, and organizational skills
• Proficient in MS Office (Word, Excel) and email
• Excellent conflict resolution, negotiation, and multitasking abilities
• Ability to work independently and collaboratively in a diverse, fast-paced environment
• Detail-oriented with a strong focus on accuracy and meeting deadlines
• Professional appearance, strong work ethic, and a positive team attitude

Nice To Haves

• experience in customer service is preferred
• familiarity with Audatex and Mitchell Estimating software is a plus

Responsibilities

• Deliver exceptional customer service in line with Steele Collision’s best practices and CSI goals
• Manage front office operations to ensure smooth organization and interdepartmental support
• Collaborate with production, estimator, and shop managers to ensure timely and flawless vehicle delivery
• Communicate with customers, explaining processes, providing repair status updates, and coordinating with partners (e.g., rental and insurance companies)
• Build strong customer relationships through service excellence and the promotion of Steele Collision services
• Handle administrative tasks such as updating repair orders, scheduling appointments, managing customer databases, and ensuring accurate billing
• Adhere to safety regulations, complete required training, maintain a positive team environment, and perform additional office duties as needed
• Other duties as required

Benefits

• 100% Matched Retirement Savings Plan
• Flexible Health & Dental Plans
• Mental Health & Wellness Support - 24/7 confidential support for you and your family through EFAP.
• Employee Discounts - On vehicle purchases, parts, and service at any of our locations.
• Work Boot Reimbursement
• Access to Steele University

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED