COLLISION EXP ADVISOR
Craftsman Collision•Prince George, BC
•CA$48,000 - CA$52,000
About The Position
The Collision Experience Advisor is an entry-level role focused on delivering exceptional customer service throughout the collision repair process. This position requires strong communication skills and a willingness to learn. No prior collision shop experience is required—training will be provided to build familiarity with repair workflows, insurance processes, and front office systems.
Requirements
- No prior collision repair experience required
- Strong verbal and written communication skills
- Organized, dependable, and eager to learn
- High school diploma required
- Must be legally entitled to work in Canada with no restrictions
Nice To Haves
- Customer service experience preferred (retail, hospitality, call centre, or similar)
- post-secondary education an asset
Responsibilities
- Provides high levels of customer service, both internally and externally, with a focus on creating a positive first impression
- Welcomes customers and explains the collision repair process, setting clear expectations
- Determines customer needs including estimate booking, repair scheduling, and transportation requirements
- Books estimate appointments over the phone when necessary and provides prompt service to walk-in customers
- Provides repair status updates to customers via phone, email, or text
- Assists customers with insurance claims information and required documentation
- Coordinates customer transportation needs including rides, replacement vehicles, and rentals
- Assists with vehicle drop-off and delivery, including overview of completed repairs
- Ensures vehicle pre-wash, mapping, and required photos are completed as per The Craftsman Way
- Participates in daily production meetings to understand workflow and relay relevant customer information
- Maintains accurate records in shop management systems and dashboards
- Supports compliance with internal policies, procedures, and guidelines to promote consistent application within the Company
- Supports company standards in SPARKLE, safety, and security
- Represents and promotes the Craftsman Collision brand in a positive manner aligned with stated values
- Other duties as assigned
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
