Autobody Collision Parts Specialist Customer Service Representative
About The Position
The Parts Coordinator role plays a critical role in ensuring the repair process is completed in a timely manner. Parts Coordinator orders, receives, processes and monitors parts throughout the repair process. The Parts Coordinator may also support sublet operation scheduling. This position will work closely with the Location Manager, Estimators and Body Technicians. It is also a responsibility for providing exceptional customer service to all customers and business partners of Chilton Auto Body throughout the repair process. Entry level; autobody collision repair experience a real plus including CCC.
Requirements
- Proven experience with and knowledge of auto body parts is a plus.
- Ability to work collaboratively with the team to meet shared objectives.
- Basic computer skills.
- Ability to work independently as well as part of a team.
- Self-motivated
- Valid drivers' license required.
- Eligible to work in the United States.
- Willing and able to pass a thorough background check.
Nice To Haves
- 1-year prior parts experience in collision repair.
- 1-year CCC One management system experience.
Responsibilities
- Manage and complete all parts ordering: Order parts based on initial estimates and supplements utilizing the company prescribed ordering platform. Communicate with parts vendors to order parts needed. Partner with Location Manager and Estimators to ensure parts accuracy.
- Monitor deliveries: Track parts status. Update Location Manage and Estimators accordingly.
- Receive and check in parts: Receive and check in all delivered parts daily to ensure all parts are accounted for. Check quality and mirror match parts to damaged parts. Ensure all parts received are tagged with the appropriate work order number.
- Return incorrect parts: Initiate parts return to vendor immediately if the part is incorrect. Complete all daily returns.
- Invoice Posting: Ensure all parts, invoices and credits are posted as they are received, and all are posted daily.
- Statement Reconciliation: Assist location in monthly vendor reconciliation process.
- Training: Complete assigned training through Collision University. Additional internal and business partner supported training.
- Review with customers and walk-through the repair process: Greet customers by phone or in-person; explain to customers about the collision repair process, including insurance claims information, processing, and payment procedures. The Customer Experience Representative is responsible for establishing an effective relationship with each customer to support a positive customer experience.
- Complete vehicle intake process: This includes mapping damage, photographing vehicles, and documenting work files per company and repair partner standards.
- Perform administrative tasks: Administrative tasks include collecting payments, updating rentals management portal (ARMS), supporting location manager with expense documentation (updating RHO), and conducting Accounts Receivable follow-up.
- Training: Complete assigned role-based training through Collision University and additional internal and business partner supported training as necessary.
- Additional responsibilities as assigned.
- Job duties/Job description may be adjusted or added based on the needs of the business or at management discretion
Benefits
- Paid holidays and 2 weeks PTO
- Medical, dental, vision, life insurance
- Matching 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
