Contact Center Customer Service Representative
About The Position
MCI is a rapidly growing tech-enabled business services company with a significant call center presence and international operations. We provide Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions for various industries including healthcare, retail, government, education, telecom, technology, e-commerce, and financial services. Our contact centers utilize both on-site and remote agents, employing advanced technologies to improve customer interactions, enable scalability, and reduce costs. MCI is dedicated to creating a professional environment that supports career development, continuous learning, and contributes to the growth of a leading global organization. We are seeking a friendly, reliable, and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be instrumental in ensuring smooth and satisfying experiences for our clients by handling customer inquiries, resolving issues efficiently, and representing respected brands with professionalism and care. To be considered, a full application on our company careers page, including screening questions and a pre-employment test, is required.
Requirements
- Must be 18 years or older
- High school diploma or equivalent
- 1+ years of customer service experience, preferably in a contact center.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Familiarity with CRM systems and call center tools.
- Fluent in English and Spanish
Responsibilities
- Handle inbound calls, emails, or chats from customers.
- Provide accurate information about products, services, and billing.
- Resolve customer complaints and escalate when necessary.
- Maintain detailed records of customer interactions.
- Follow company procedures and compliance guidelines.
- Meet performance goals related to quality, efficiency, and customer satisfaction.
- Participate in training and coaching to improve service delivery.
Benefits
- Paid Time Off
- Paid holidays
- Supplemental health coverage through Blue Cross (for full-time employees)
- Life Insurance options
- Accident and critical illness insurance
- Career Growth opportunities (focus on internal promotions)
- Paid Training
- Fun, Engaging Work Environment
- Casual Dress Code
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
