4 (PCN 25IN1909 and 25IN1910)

State of Alaska•Anchorage, AK

4d•Onsite

About The Position

ATTENTION ALASKA RESIDENTS ONLY! The Department of Transportation and Public Facilities (DOT&PF), Program Management and Administration, is looking for College Interns 1/2/3/4 to help us Keep Alaska Moving! Our College Internship program at the DOT&PF IT Services team gives interested tech-savvy college students an opportunity to dive into the field of professional IT customer service. Interns get hands-on training to help build their skills and knowledge base in computer support and technical skills around computers, systems, and software. Our team prides itself on providing excellent support to Department of Transportation & Public Facilities users via phone, email, and instant messaging, and we guide our College Interns to be valued and successful IT employees. You’ll inventory, image, and wipe computers, learn our IT ticketing system, and overall help to solve your coworker’s computer troubles, as our team does its part to Keep Alaska Moving. The successful candidate will be expected to work part-time during the school year, with hours scheduled around their college classes and commitments. During academic breaks—such as spring, winter, and summer—the intern has the opportunity to work full-time, up to 7.5 hours per day, depending on their availability. We are committed to accommodating your academic calendar so you can gain valuable experience while continuing your studies.

Requirements

Currently accepted, enrolled, and attending an accredited college in an undergraduate degree program while maintaining an academic load of at least six credit hours per semester (eight credit hours per quarter).
In good standing with a cumulative grade point average of 2.0 or higher (for Intern 2, 3, and 4)
Have successfully completed training as a College Intern 1 or 24 semester (36 quarter) hours of coursework in the degree program (for Intern 2)
Have successfully completed training as a College Intern 2 or 56 semester (84 quarter) hours of coursework in the degree program (for Intern 3)
Currently enrolled in and attending upper division classes in a declared major related to the body of work to be performed (for Intern 3)
Have successfully completed training as a College Intern 3 or 88 semester (132 quarter) hours of coursework in the degree program of which at least 12 semester (16 quarter) hours were upper division coursework in a declared major directly related to the assigned duties and responsibilities (for Intern 4)
Uses computers, software applications, databases, and automated systems to accomplish work.
Selects and understands procedures, machines, or tools that will produce the desired results; identifies or solves problems in machines, computers, or other technologies as they are related to performing tasks.
Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.
Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
Copy of academic transcripts (unofficial are okay; please ensure that the institution name/URL is listed on the transcript).
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.