Intern, Contracted Services
About The Position
Join OCTA’s Contracted Services team as a College Intern and gain hands-on experience supporting transit operations and contractor performance oversight for services that help keep Orange County moving. In this role, you will assist with operational data analysis, performance monitoring, reporting, field observations, and contractor coordination while learning how OCTA evaluates the quality, reliability, safety, and compliance of contracted transit services. You will work alongside experienced transportation professionals and gain exposure to the day-to-day processes used to monitor service delivery and support a positive customer experience. OCTA's College Intern Program is a year-round paid student/intern program. You will gain real world work experience on meaningful projects under the guidance of a transportation professional. You will have the opportunity to use problem solving, communication and decision-making skills as you gain valuable work experience. You will also work with a mentor and benefit from career counseling.
Requirements
- Currently enrolled full-time college student (Freshman, Sophomore, Junior, or Senior) at an accredited two- or four-year college or university.
- Pursuing an undergraduate or graduate degree in Transportation Planning, Business Administration, Public Administration, Operations Management, Data Analytics, Urban Planning, Public Policy, or a related field.
- Minimum cumulative GPA of 2.5 or higher
- Working knowledge of Microsoft Office, including Outlook, Word, Excel, and PowerPoint
- Interest in learning how transit operations and contracted transportation services are managed and evaluated
- Strong organizational skills and attention to detail
- Ability to work with data, spreadsheets, reports, and other business information
- Effective written and verbal communication skills
- Ability to communicate professionally and work collaboratively in a team-oriented environment
- Ability to perform entry-level professional work and acquire increasingly complex technical knowledge and skills
- Initiative, curiosity, and willingness to take on progressively responsible assignments
Responsibilities
- Assist with tracking, organizing, and analyzing transit operational and performance data using Excel, Power BI, and other internal systems
- Gain experience in contract management and contractor performance oversight, including monitoring customer service, on-time performance, service reliability, and other transit performance standards
- Learn about compliance requirements related to the Americans with Disabilities Act (ADA), drug and alcohol testing, recordkeeping, and applicable State and Federal requirements
- Participate in field observations and site checks to observe transit service delivery, customer service, safety practices, detours, and operational impacts
- Participate in coordination meetings with contractors and staff and assist with preparing written communications and presenting information
- Prepare reports, meeting materials, logs, spreadsheets, and other documentation supporting transit operations and contractor oversight
- Help monitor performance indicators such as on-time performance, missed trips, customer complaints, and service reliability
- Collaborate with transportation professionals and gain practical exposure to the day-to-day management and oversight of contracted transit services
Benefits
- Paid student/intern program
- Meaningful projects
- Mentoring
- Career counseling
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
Associate degree
