Manager, Mail & Contracted Services

Maritz•Fenton, MO

1d•Onsite

About The Position

Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact. Maritz has intentionally built teams that care for each other and collaborate powerfully, fostering a culture where human connection and collaboration are at the heart of everything they do. They offer a flexible environment that empowers employees to do their best work without sacrificing what matters most to them, prioritizing employee well-being and providing a passion for excellence and genuine care for the people making it possible.

Requirements

High school diploma or equivalent required
2+ years of management or supervisory experience.
Thorough understanding of U.S. Postal Service regulations and mailing processes.
Strong communication and customer service skills.
Proven ability to prioritize, organize, and manage multiple responsibilities.
Ability to learn and utilize mail center equipment, software, and operational systems.
Valid driver's license with the ability to operate a company vehicle.
Ability to lift up to 25 pounds and perform physical aspects of the role as needed.

Nice To Haves

Bachelor's degree preferred or equivalent related experience.
Previous facilities management or vendor management experience.
Experience overseeing contractor-provided services.
Knowledge of inventory management and operational reporting.

Responsibilities

Directs all operations of the mail center, including routing, postage, and management of staff.
Assists Director overseeing major contract vendors and employees in the provision of various operations; grounds (i.e. landscaping, snow/ice removal/parking repairs; etc.); janitorial/custodial services; waste services; window washing; plant services; holiday decorations; etc., for both the Maritz north and south campuses.
Oversee all mail center operations, including receiving, processing, storing, and shipping materials in accordance with established procedures.
Manage the coordination of internal mail, USPS, and private carrier shipments while providing guidance on mailing and shipping procedures.
Supervise daily mail center workflow, including staffing, scheduling, training, job assignments, and performance of mail center personnel.
Operate and maintain mailroom equipment, including postage metering systems, while managing inventory, billing records, and shipping documentation.
Support facility operations by assisting with oversight of contractor-provided services such as landscaping, snow removal, parking lot maintenance, janitorial services, waste management, window washing, plant services, and holiday décor.
Develop and maintain strong relationships with vendors, departmental customers, tenants, and service providers.
Monitor customer feedback and recommend service improvements to ensure operational excellence and value.
Stay informed of industry and facility management trends to support continuous improvement and best practices.