Mail Services Clerk

Gonzaga•Spokane, WA

1d•$41,600 - $50,400•Onsite

About The Position

To provide mail and parcel processing, distribution, and customer service for University departments, faculty, staff and students.

High School Diploma or GED
1 year of related experience
Current valid Drivers License with clean driving record
Ability to provide friendly, professional, and responsive service while assisting students, faculty, staff, and other customers with questions and mailing needs.
Ability to accurately sort, process, track, and distribute mail and packages while maintaining organized records and supplies.
Basic computer skills and the ability to learn and operate mail processing, package tracking, shipping, point-of-sale, and related equipment and software.
Ability to communicate effectively, follow established procedures, manage multiple tasks and priorities, and work dependably both independently and as part of a team.
Ability to remain in a stationary position for a prolonged period: Daily (>75% of time)
Ability to move about on foot to accomplish tasks: Daily (>75% of time)
Ability to move or transport objects up to a specified weight (e.g., 50 pounds): Daily (>75% of time)
Ability to focus on detailed tasks for extended periods: Daily (>75% of time)
Ability to identify and resolve issues effectively: Daily (>75% of time)

Receive and sort incoming and outgoing mail/packages for distribution and shipment.
Provide on campus pickup and delivery of mail to departments and student pickup and delivery at mail services location.
Use tracking software to ensure tracking of all packages/mail and in lockers.
Receive USPS, UPS and FedEx shipments at mail center.
Operate Pitney Bowes postage meter and scale for processing outgoing mail.
Ensure safety while operating vehicles for delivery on campus. Be cautious of students and community members all around campus while delivering. Be sure vehicles are maintained and operating correctly.
Ensure mail discounts when available utilizing software for comparison.
Research and readdress return mail to include forwarding.
Responsible for inventory of supplies.
Provide customers with excellent customer service while handling many questions/concerns and/or issues related the mailing process.
Maintain a professional demeanor and understanding and caring attitude.
Safely operate Gonzaga University Mail Services vehicles.
Provide customers with options for postage, shipping costs utilizing zip code research and service provider comparison.
Prepare outgoing mail/shipments with use of computer-based shipping software systems and corresponding transportation manuals.
Serve as cashier, reconciling daily transactions.
Other tasks as requested by the Department.