College Aide
About The Position
The Department of Citywide Administrative Services' (DCAS) Human Capital (HC) Line of Service supports City agencies in recruiting and identifying the most qualified candidates for employment, administering civil service exams, and providing eligible pools of candidates to meet hiring needs. These efforts are carried out in accordance with the State Constitution, Civil Service Law, and equal employment opportunity laws. In addition, HC develops and interprets citywide policies and programs, conducts professional development and training, ensures employee safety and health, and advances citywide workforce strategies. This includes equipping agencies with essential tools for strategic workforce planning through data analytics and reporting. HC also manages the City's Employee Self-Service system and Customer Service Call Center. The Bureau of Citywide Learning & Development in Human Capital offers professional development and learning opportunities to all City employees at all agencies. The IT unit is responsible for providing technical support to clients/vendors and maintaining the technology used in the Citywide Training Center.
Requirements
- Matriculation at an accredited college or graduate school.
- Employment is conditioned upon continuance as a student in a college or graduate school.
- Matriculation at an accredited college or graduate school.
- Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study.
- Matriculation at an accredited college or graduate school.
- Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study.
Responsibilities
- Configure, prepare and maintain Window PCs, mobile devices and other devices using standardized procedures.
- Troubleshoot and resolve technical issues related to PC hardware/software, printers, network configurations, email/productivity suites (Microsoft Office), end-user operating systems, and hardware/software installation among various user/server applications.
- Provide Help Desk support for Citywide Training Center customers, including troubleshooting issues for online learning participants, uploading training rosters, investigating and reconciling data issues, and running custom reports and transcripts.
- Provide Technical Support for Live Seminars, including signing on for the duration of webinars to support class participants with technical issues and to support DCAS L&D training administrators to take attendance.
- Analyze, develop, and contribute different ways to improve service efficiency in the training center, creating internal procedures to help improve and maintain the quality of service offered.
- Assists in ad-hoc initiatives in support of training service delivery.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
