College Advisor, College of Business and Economics (Student Services Professional II)

California State University, Fullerton•Fullerton, CA

17h•Onsite

About The Position

California State University, Fullerton (Cal State Fullerton) is a leading public university committed to student success, academic excellence, and inclusive excellence. The university fosters a collaborative environment that supports teaching, research, and service while promoting innovation and professional growth. Cal State Fullerton is both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution, and a recipient of the Seal of Excelencia (2021 and 2024) from Excelencia in Education. Joining Cal State Fullerton means becoming part of a community dedicated to advancing student achievement, career success, and economic mobility. The Undeclared and Academic Advising department within the Division of Academic Affairs supports undergraduate students—especially those who have not yet declared a major—by providing comprehensive academic advising and major exploration guidance. The center helps students navigate general education requirements, explore academic and career interests, and make informed decisions about their educational path. Our Academic Advising mission is to work in a collaborative partnership with students, a shared responsibility, where the advisor and student are equally invested in the educational process and holistic development of the student. The College Advisor, College of Business and Economics (Student Services Professional II) will provide comprehensive, relational, and holistic academic advising to undergraduate students. As a team member of Cal State Fullerton’s academic advising community, the Advisor will support all students to be successful in navigating their academic journey, starting at matriculation through graduation. The College Advisor will strive to create and promote a positive university experience for each student, and support in achieving Cal State Fullerton’s commitment to student success. The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.

Requirements

Bachelor’s degree or the equivalent from an accredited four-year college or university in one of the behavioral sciences, public administration, business administration or a job-related field.
Two years of professional experience in one of the student services program areas or a related field (a master’s degree in a job-related field may be substituted for one year of professional experience; additional specialized and relevant experience may be substituted for the required education on a year-for-year basis).
General knowledge of the methods and problems of organizational management, research, and interview techniques.
Ability to interpret and apply program rules and regulations.
Ability to obtain factual and interpretative information through interviews.
Ability to advise students individually and in groups on complex student-related matters.
Ability to reason logically and use initiative in planning work assignments and in implementing long-range program improvements.
Ability to plan, develop, coordinate, supervise, and organize programs and activities.
Ability to interact with a diverse student population, faculty, staff, and the public.
Ability to analyze complex situations accurately and adopt effective courses of action.
Ability to establish and maintain cooperative working relationships with a variety of individuals.
Excellent verbal and written communication skills.
Ability to acquire knowledge of campus procedures, activities, and of the overall organization.
Satisfactory completion of a background check (including a criminal records check) is required for employment.

Nice To Haves

Competence of following all university policies, procedures, and guidelines, including but not limited to safety, civility, information security, and non-discrimination policies and procedures.
Ability to reason logically and use initiative in planning work assignments and implementing long-range program improvements.
Ability to collect, compile, analyze, and evaluate data and make verbal or written presentations based on these data.
Ability to analyze complex situations accurately and adopt effective courses of action.
Ability to acquire knowledge of the operations, functions, and programs of the campus and unit to which assigned.
Proficiency in using common office suites (e.g., Office365).
Proficiency in using relevant student engagement platforms and tools (e.g., Navigate, video production tools) (EAB Navigate, Ellucian Degree Audit, etc.).

Responsibilities

Provide comprehensive, relational, and holistic academic advising to undergraduate students.
Support all students to be successful in navigating their academic journey, starting at matriculation through graduation.
Strive to create and promote a positive university experience for each student, and support in achieving Cal State Fullerton’s commitment to student success.
Cultivate a strong understanding of student development, student support, and student success to effectively communicate with students in the rapidly changing communication environment.
Leverage comprehensive, relational, and holistic academic advising strategies to students with various experiences.
Assist in the implementation and personal delivery of various academic advising programs and strategies.
Advocate for the advising needs of students that contribute to their successful enrollment, engagement, and completion of their educational goals.
Serve as a member of the College of Business and Economics (CBE) academic advising team.
Participate in learning activities, particularly in the areas of inclusive and equitable practices for student success, in collaboration with faculty and Chairs in CBE.
Engage in professional development and lifelong learning of knowledge and skills in academic advising, tools, technologies, and best practices.
Establish working relationships with academic departments, colleges, university services, programs, offices, and all advising teams for the purpose of creating a seamless university advising environment.
Identify core challenges, propose solutions, and effectively communicate with staff, students, and academic leaders as appropriate.
Develop and implement campaigns designed to increase retention, reduce equity gaps, and facilitate progress toward the degree.
Deliver effective and compassionate assistance to students on academic notice or experiencing other academic and personal challenges using basic interviewing and counseling techniques.
Access and maintain a student tracking database and utilize campus advising and data analytic tools to support advising and outreach efforts.
Report on students supported, challenges experienced, and overall outcomes.
Perform other duties as assigned.