Student Services Advisor II

University of Southern California•Los Angeles, CA

2d•$34 - $39•Hybrid

About The Position

The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students and staff that make the university a great place to work. The USC Dana and David Dornsife College of Letters, Arts and Sciences is seeking a Student Services Advisor II in the Academic Service Hub. The largest and oldest of the USC schools, USC Dornsife functions as the academic core of the university, offering courses and advancing knowledge across the humanities, social sciences and natural sciences. Based on a divisional framework, Academic Services Hubs will provide staff support to approximately 35 departments across Dornsife. Each hub will serve one division and the number of departments per division varies. The mission of the Dornsife Academic Service Hubs is to provide optimal, localized support to academic departments by providing specialized services that foster the academic, instructional, and research-driven engagement of faculty, staff and students in the Dornsife community. The Student Services Advisor II in the Social Sciences will manage department activities within the hub, which may include but will not be limited to the following:

Requirements

Minimum Education: Bachelor's degree
Additional Education Requirements Combined experience/education as substitute for minimum education
Minimum Experience: 3 years
Minimum Skills: Directly related experience in student services and programming with ability to lead
Resume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents.

Nice To Haves

Preferred qualifications:
Experience in higher education, specifically working with student support services
Strong communication and interpersonal skills
Knowledge of student development theories and academic policies
Experience with data analysis and assessment to inform student support initiatives
Preferred Education: Master's degree
Doctorate

Responsibilities

Provides leadership and guidance to other student services advisors who perform similar work.
Counsels or advises prospective students and families
Advises on matters of curriculum, course and degree requirements, transfer credit evaluation, graduation counseling and clearance
Assists in the planning and execution of recruitment strategies and programs for a major academic programs
Assists in the preparation or update of bulletins, newsletters, handbooks, guides, fact sheets and brochures
Plans and coordinates student events including commencement, orientation, receptions, and award ceremonies
Evaluates student problems, academic, administrative or personal, and refers student to appropriate student services office for additional counseling
Serves as advisor to student groups and organizations
Maintains currency on policies, procedures and regulations pertaining to admissions, financial aid, registration, transfer credit evaluation, course and degree requirements, graduation requirements, petitions and other student services.
Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

Benefits

USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions after six months of employment; tuition benefits for staff and their family; free Professional Development classes; central Los Angeles location with easy access to commuter trains, buses and free tram pick up services; discounts to sporting and other campus events.

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