Collector

MIDFLORIDA Credit Union • Lakeland, FL

3d • Onsite

About The Position

Why have a job when you can build a career? We are proud to be defined by the excellent service and convenience offered to our members, as well as our diverse workforce and company culture. There are many reasons to work for MIDFLORIDA, which is probably why we were voted one of Florida Trend's "Best Places To Work." MIDFLORIDA offers a positive team culture, an open door management style, a commitment to diversity, stability, competitive benefits, and a career path with a growing, successful company! Join us on our mission to improve the financial well-being of our members!

Requirements

• 2 plus years of collections experience.
• Possess excellent customer service skills along with strong verbal and written communications skills.
• Must have a strong desire to help people.
• Proficient in the use of computers, the internet and Microsoft Office.
• High School Diploma or equivalent

Nice To Haves

• Proven collections experience with a financial company; experience with Skip Tracing and auto repossession is preferred.

Responsibilities

• Handle Outbound and Inbound telephone calls with members informing them of their delinquent account and reaching agreement on repayment.
• Treat our members with respect, empathize with their situation, and identify a win-win outcome for both the members and the credit union.
• Actively work potential collections accounts and monitor the daily collection queue.
• Maintain consumer loan delinquency at or below department standards; control and prevent losses to the credit union.
• Assist members and staff with collection related matters.
• Update account and member information.
• Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines.
• Provide technical solutions in support of MIDFLORIDA’s electronic services.
• Exhibit a high degree of integrity, trustworthiness, and professionalism always.
• Exude a positive and professional attitude with members and partners consistently.
• Perform other duties as assigned.

Benefits

• Opportunity for growth
• Paid time off and paid holidays
• Tuition assistance after 6 months of service
• 401K Plan with employer matching
• Health, Dental, and Vision Insurance - Generous and affordable plans for employee and family
• Employee Assistance Program- No waiting period to access benefit
• Bonus programs and annual appraisals with salary increase opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees