Collector

LIBERTY FEDERAL CREDIT UNION • Evansville, IN

2h

About The Position

Liberty FCU, a full-service credit union, is seeking a full-time Collector to join the Asset Protection (Collection) Department. The successful candidate must demonstrate professionalism, possess problem solving skills, and be able to focus in a fast-paced environment.

Requirements

• High school education or GED equivalent.
• Demonstrate behaviors based on credit union values: S.E.R.V.I.C.E.
• Ability to communicate effectively in both verbal and written formats.
• Ability to manage multiple tasks, work in fast-paced environment, and meet deadlines.
• Ability to exercise discretion and good judgment in making decisions and maintain confidentiality of materials handled.
• Ability to be flexible and work under high pressure in a complex environment.
• Must demonstrate professionalism, possess problem solving skills, and be able to focus in a fast-paced environment.

Nice To Haves

• Experience in collections is preferred.
• Collection and call center experience preferred.

Responsibilities

• Contact past due members through outbound calling campaigns, email, and text messaging.
• Maintain accurate documentation of collection efforts and reasons for delinquency.
• Make payment arrangements to resolve past due loans, including modifications, extensions, and various other options.
• Update addresses, phone numbers, and other contact information.
• Skip trace through various websites, review for repossession referrals on auto loans.
• Develop an understanding of credit union history, philosophy, organization, by-laws, and operational procedures.
• Adhere to all federal, state, local and internal laws, regulations, and policies.
• Participate in web-based and instructor led training sessions to assure that appropriate collections calling techniques are developed to respond to new and challenging calling situations.
• Perform other duties as assigned.

Benefits

• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long-Term Disability Insurance
• Tuition Reimbursement Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees