Collector

WeStreet Credit Union • Tulsa, OK

8h

About The Position

To perform the job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative
of the knowledge, skills and/or abilities required. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential
functions.

Requirements

• High School Diploma or equivalent.
• Prior professional business experience of six months to two years is required; background in a financial institution is strongly preferred.
• Strong oral and written communications skills required.
• Proficiency in the use of Windows and Microsoft Office based programs required.
• Thorough understanding of generally accepted collection principles.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to learn and apply new information or skills.
• Ability to observe and interpret people and situations.
• Ability to perform highly detailed work on multiple, concurrent tasks.
• Able to demonstrate good communication, customer service, and interpersonal skills.
• Able to work independently and exercise good judgment, initiative, tact and professionalism in representing WeStreet with members, managers, staff and vendors.

Nice To Haves

• Prior professional business experience of six months to two years is required; background in a financial institution is strongly preferred.

Responsibilities

• Contact members with delinquent loan accounts through phone calls, emails, letters, and other approved channels to secure payment or establish payment arrangements.
• Monitor and manage assigned delinquency queues, prioritizing accounts based on aging, risk level, and credit union policies.
• Work collaboratively with members to identify financial hardships and negotiate reasonable repayment plans while maintaining a member‑focused service approach.
• Ensure all collection activities comply with applicable laws and regulations as well as credit union policies and procedures.
• Document all member interactions, payment commitments, and account updates accurately in the loan servicing system.
• Assists tellers and call center representatives with overrides and questions on accounts in the collection queues.
• Maintain integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; comply with privacy act directives.
• Embody the Credit Union’s core values of Trust, Integrity, Teamwork and Making a Difference and model the values in all daily activity.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED