Collector

CREDIT UNION 1•Henderson, NV

2d•$21 - $26•Onsite

About The Position

Contacts members to collect payments on past due consumer loans (auto, real state, signature, etc.) and credit card accounts to minimize Credit Union 1 losses and delinquency. Actively promote CU1’s vision statement by providing financial services for success, exceeding the members expectations with solutions and Be Great, Be Engaged, Be Open, Be Nice. A Typical Day Recovery of accounts that are 11 to approximately 180 days delinquent, utilizing a servicing-based collections philosophy. Contact members by telephone, email, and mail for collections of delinquent loans and credit cards for the purpose of analyzing accounts and providing solutions to our members. Negotiate payment arrangements to assist members in resolving past due accounts. Obtain payments for loans and credit cards. Gather and track information-promises from members and hold members accountable regarding payment arrangements to bring loans current. Recommend cars for repossession to management. Recommend loans for monthly charge off to management. Work with members on loan extensions and modifications. Collect forms and information while working with members directly on disputes. Process payment protection claims and follow up with insurance company when appropriate to assist member with paperwork or questions. Have a general working knowledge of bankruptcies. Maintains confidentiality with all account information. Follow all company policies and applicable laws. Maintain Credit Union 1 records in compliance with audit & retention standards. Perform various search functions using third party software to locate members. Build member satisfaction and loyalty through elite, best-in-class service. Place and receive outbound and inbound collection calls. Promote CU1’s core values of Be Great, Be Engaged, Be Open, Be Nice.

Requirements

High School diploma or equivalent
Minimum 1 year of experience in collections, banking, or customer service, preferred but not mandatory.
Excellent verbal and written communication skills
Individuals with a positive attitude are motivated to contribute to a team and company culture.
Detail oriented with a high degree of accuracy and quality.
Keyboard and computer skills
Able to work Mon-Fri 8am – 5pm CST / 6am – 3pm PST
Ability to learn how to educate credit union members effectively and efficiently on the proper management of their loans.

Nice To Haves

Experience in auto loan collections is preferred.

Responsibilities

Recovery of accounts that are 11 to approximately 180 days delinquent, utilizing a servicing-based collections philosophy.
Contact members by telephone, email, and mail for collections of delinquent loans and credit cards for the purpose of analyzing accounts and providing solutions to our members.
Negotiate payment arrangements to assist members in resolving past due accounts.
Obtain payments for loans and credit cards.
Gather and track information-promises from members and hold members accountable regarding payment arrangements to bring loans current.
Recommend cars for repossession to management.
Recommend loans for monthly charge off to management.
Work with members on loan extensions and modifications.
Collect forms and information while working with members directly on disputes.
Process payment protection claims and follow up with insurance company when appropriate to assist member with paperwork or questions.
Have a general working knowledge of bankruptcies.
Maintains confidentiality with all account information.
Follow all company policies and applicable laws.
Maintain Credit Union 1 records in compliance with audit & retention standards.
Perform various search functions using third party software to locate members.
Build member satisfaction and loyalty through elite, best-in-class service.
Place and receive outbound and inbound collection calls.
Promote CU1’s core values of Be Great, Be Engaged, Be Open, Be Nice.

Benefits

Get paid for NOT working 14 holidays each year!
Paid Time Off (PTO) begins accruing day one of employment
Tuition reimbursement for approved courses (after 1 year)
Free Employee Assistance Program (EAP)
Livongo Diabetes Management Program
Career growth opportunities it's our philosophy to promote from within whenever possible. Credit Union 1 is committed to your success and professional development.
Medical PPO insurance
High Deductible Health Plan (HDHP) and Health Savings Account (HSA)
Dental & vision insurance
Life, AD&D, short and long-term disability insurance (100% company paid)
401(k) retirement and profit-sharing plan (must be 20 years old)
Free Teledoc 24/7 Physician Services
Pet Insurance
Paid Family Medical Leave (When FMLA Eligible)
Being part of a team providing services with the goal of improving the ongoing economic well-being of our members.
Exclusive interest rate reduction for qualifying loan products.