COLLECTOR
About The Position
Point Breeze Credit Union is currently seeking a Part-Time Collector to join our Hunt Valley Office! Point Breeze Credit Union offers easy, reliable banking by helping our members save time and money. This starts with a dedicated and engaged team of employees who have a shared passion for helping each other and our members. As employees of Point Breeze Credit Union, we follow the Rules of the Road: Deliver Quality and Value, Focus Our Efforts, Participate and Be Candid, Take Responsibility, and Be Kind. This Collector role is a part-time position, of 50 hours every two weeks.
Requirements
- High school education or GED.
- knowledge of credit and lending policies and procedures needed.
- One Year to three years of similar or related experience.
- Excellent interpersonal, analytical, and problem-solving skills.
- Excellent telephone and written communication skills.
- Must be self-motivated, team oriented, confident and possess excellent customer service skills.
- Must have the ability to adapt negotiation skills to different scenarios and be versed in situational problem solving.
- Ability to multi-task is required.
Responsibilities
- Contact members with delinquent loans and defaulted share accounts using specific knowledge of Point Breeze Credit Union guidelines, NCUA policies, as well as the Fair Debt Collection Practices Act.
- Ability to negotiate effectively with members in an effort to minimize delinquency and negative balance status, while still maintaining positive member relationships.
- Establish and maintain updated member information on related delinquent loan and negative balance accounts.
- Review and investigate payment history to resolve member discrepancies.
- Recommend adverse action for delinquent accounts (block or suspend lines of credit.)
- Maintain various reports such as: Over the limit, on-line freeze, share balances below loan pledge, reject overdraft and negative balance.
- Responsible for Courtesy Pay and Negative Balance queues, as well as, the reporting to Deluxe when applicable.
- Maintain delinquent card file and return deposit items.
- Adheres to all credit union compliance requirements, including Bank Secrecy Act (BSA) guidelines and regulations as explained and as appropriate for the position.
- Perform other related duties as assigned by the Vice President of Collections.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
