Collector

Arrowhead Orthopaedics•Colton, CA

18h•Onsite

About The Position

It is our goal to provide the finest Orthopaedic care possible. This philosophy requires that all office staff and providers be sensitive and responsive to patients’ needs and preferences. To ensure that we hire and retain the quality of staff needed for implementing our philosophy of service, we have adopted the following job description for this position. The position requires that the employee be available forty hours per week, and that also the employee be flexible in his/her schedule to provide efficient service for the group. The employee however, will be expected to work no more than five days per week. Many of the responsibilities require that you have a working knowledge of computers and the ability to learn the proper use of the programs utilized in this office, or those that which may be necessary to meet the needs of the practice. The hours, pay scale, and benefits will be defined as agreed upon.

Requirements

High school diploma or equivalence.
The ability to type 40 words per minutes
Skill in operating a computer and scanner, as well as software programs including Outlook.
Telephone etiquette and professional communication skills are required.
Must be able to work under strict deadlines and be able to prioritize assigned accounts.
Must have a minimum of 2-5 year of experience working in billing, preferably with a strong collection background.

Responsibilities

Under the supervision of the Business Office Manager, the Collector shall provide all responsibilities necessary for the successful operation of the Business Office Department for Arrowhead Orthopaedics.
Work is primarily performed in the Business Office Department located in Arrowhead Orthopaedics’ offices. The duties of the Collector are of high volume, and the quality of duties performed is needed to be at a high level.
The employee will come into contact on a daily basis with confidential patient and physician files. The Collector must be able to handle this information with the highest degree of privacy, discretion, and professionalism.
Review accounts per accounts receivable reports for unpaid claims. Minimum is of accounts reviewed is 35 accounts per day.
Identifies delinquent accounts, aging period and payment sources. Processes delinquent unpaid accounts by contacting patients and third party reimburse.
Carry out various collection procedures including contacting patients by phone and resubmitting claims to third party reimburses.
Review of separate AR.
Answer inquiries and messages from patients and insurance companies. Develops collection letters.
Identifies and resolves patient billing complaints. Researches credit balances.
Implement adjustments to patient accounts.
Allocate payments when EOBS are received and assign payments according to contract.
Makes calls to insurance companies or third-party payers regarding the status of payment.
Communicate with payers by making 2nd requests, calls and/or providing needed information for payment. All efforts should be exhausted.
Contributes in educational activities.
Answer any inquiries billers, collectors or posters may have concerning patients accounts in addition to clinical personnel.
Perform other responsibilities as may be called on by the Business Office Manager.