Collector

PSCU•Fort Wayne, IN

1d•Onsite

About The Position

Responsible for the control of late and/or delinquent loan accounts and pending late payment reminders. Make follow up telephone calls on delinquent loan accounts and maintain accurate records on delinquent loan accounts. Optimize collections on accounts while balancing the goodwill of members with the overall business interests of the credit union. Make the most of each contact by finding ways to resolve member issues and upsell credit union products. Look for ways to solve member issues in the long term and not just seek the short-term solution. Make recommendations on actions that should be taken if loan collateral is in jeopardy and recommend accounts that need to be sent to the attorney, reporting to the supervisor.

Requirements

Control of late and/or delinquent loan accounts
Pending late payment reminders
Follow up telephone calls on delinquent loan accounts
Maintain accurate records on delinquent loan accounts
Optimize collections on accounts
Balance goodwill of members with business interests of the credit union
Resolve member issues
Upsell credit union products
Solve member issues in the long term
Make recommendations on actions for loan collateral in jeopardy
Recommend accounts to be sent to attorney
Reporting to supervisor
Professional interactions with members
Identify reasons for balance or delinquency
Assist members in developing plans to bring accounts to a current status
Develop workout plans
Collect overdue accounts
Contact co-signers and references
Detailed written record of all communications
Update files and system accounts
Secure credit bureau reports
Skip trace on loan accounts
Maintain accurate data for repossession log, bankruptcy files, charge-off list
Research payroll deductions, stops, starts, and changes
Assist members with delinquent real-estate loans
Determine when to compromise and settle balances
Determine when to initiate foreclosure or repossession proceedings
Determine when loan collateral should be repossessed
Serve as liaison with attorneys or agencies
File all claims
Attend hearings
Coordinate with trustees for all bankruptcy filings
Follow all procedures in relation to bankrupt accounts
Investigate and correct discrepancies in loan applications
Prepare information for collection agency
Post receipts from collection agency
Correspond with attorneys
Complete all necessary reports
Recommend loans and share for charge-off
Track property taxes due on mortgages
Contact members to ensure property taxes are paid current

Nice To Haves

Upsell credit union products
Solve member issues in the long term and not just seek the short-term solution
Make recommendations on actions that should be taken if loan collateral is in jeopardy
Recommend accounts that need to be sent to the attorney, reporting to the supervisor

Responsibilities

Monitor payments for late and/or delinquency status.
Follow up on delinquent, high balance, and overdue credit balance accounts by phone and/or letter.
Ensure professional interactions with members.
Respond to telephone calls regarding payment notices and delinquent accounts.
Contact high balance and/or delinquent members by telephone and mail to identify the reasons for balance or delinquency, and assist them in developing plans to bring accounts to a current status.
Develop workout plans and collect overdue accounts wherever possible.
Contact co-signers and references regarding status of delinquent accounts.
Maintain a detailed written record of all communications made regarding delinquency.
Update files and system accounts via the credit union’s delinquent loan recovery system.
Secure credit bureau reports.
Skip trace on loan accounts.
Maintain accurate data for repossession log, bankruptcy files, charge-off list, etc.
Research payroll deductions, stops, starts, and changes as they may affect the status of a loan repayment.
Assist members with delinquent real-estate loans to resolve delinquency.
Determine when to compromise and settle balances and when to initiate foreclosure or repossession proceedings.
Determine when loan collateral should be repossessed, and serve as liaison with attorneys or agencies in handling repossession of collateral.
File all claims, attend hearings, and coordinate with trustees for all bankruptcy filings.
Follow all procedures in relation to bankrupt accounts.
Investigate and correct discrepancies in loan applications.
Prepare information needed or required by collection agency, and post receipts from collection agency.
Correspond with attorneys regarding accounts that have been sent out for legal.
Complete all necessary reports.
Recommend loans and share for charge-off and charge-off according to CU policy.
Track property taxes due on mortgages and contact members to ensure property taxes are paid current.