Collector

Blaze Credit Union•Saint Paul, MN

6h•$25 - $29•Onsite

About The Position

The Collector will carry out all collection activities for the credit union to minimize delinquency. This is an in-office position, requiring 5 days a week at our St Paul Office, with a Saturday rotation required. The role involves responding to member and employee questions regarding collection accounts/items, working to collect on delinquent loans and accounts, and assisting members with suggestions and future steps to remedy collection items. The Collector will also obtain and follow up on payment agreements, handle bankruptcy filings, arrange for repossessions and other legal actions, and prepare accounts for further action or placement with collection agencies. Additionally, the role involves assisting in preparing delinquency reports, resolving credit reporting disputes, and staying informed about relevant federal and state collection and bankruptcy laws. The Collector will evaluate current collection methods, suggest improvements to minimize losses, and maintain timely attendance. The position requires the ability to adapt to change, manage multiple demands, model core values, meet performance goals, and adhere to all policies and procedures. Other duties include complying with applicable laws and regulations, exhibiting core values, and performing other assigned duties.

Requirements

Minimum High School degree or equivalent
Minimum of one (1) to two (2) years' experience in collections
Intermediate knowledge of collections best practices, procedures, and regulations
Verbal and written communication skills and well organized
Intermediate knowledge of Microsoft Office a must
Able to perform basic mathematical calculations
Working knowledge of Microsoft Office products
Basic math skills
Multi-tasking ability
Ability to interact/respond to members/staff politely based on a general 'script'; written communications are templated.
Ability to sit for long periods; answer calls; operate computer; limited travel.

Nice To Haves

Experience in bankruptcy and debt restructuring preferred

Responsibilities

Responsible for all collection activities for the credit union.
Responds to all member and employee questions regarding collection accounts/items.
Works to collect on all delinquent loans and accounts.
Works with members to offer suggestions and/or future steps to remedy collection items.
Obtains payment agreements for all past due loans and accounts and follows up when necessary.
Handles all bankruptcy filings.
Arranges for repossessions and other legal action as required.
Prepares delinquent accounts and loans for either repossession, further legal action, or placement with collection agencies.
Assists in preparing delinquency reports and ensuring accuracy of information.
Handles the resolution of all credit reporting disputes.
Keeps abreast of all related federal and state collection laws, bankruptcy laws, etc. and advises management on the impact of any related changes.
Evaluates present collection methods and offers suggestions to improve efficiencies to further minimize loss to the credit union.
Maintains timely and regular attendance to meet member needs.
Easily adapts to change and embraces new ideas.
Prioritizes and manages multiple demands.
Models Blaze GPS core values and service expectations.
Meets scorecard performance goals.
Adheres to all current and/or future policies, procedures, and guidelines.
Assumes all duties as assigned by management.
Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Exhibit Blaze’s Core Values: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back
Regular and predictable attendance
Perform other duties as assigned to support effective department operation