Collector

Stellantis Financial Services • Phoenix, AZ

18h • Hybrid

About The Position

Responsible for the collection and resolution of delinquent auto loan/lease accounts. Utilizes telephone, automated dialer, and written correspondence in a fast-paced goal-oriented collections department. Provides customer service regarding collection issues and available collection programs. Accountable for reducing delinquency for assigned accounts.

Requirements

• Minimum 2 years customer facing related experience and/or 1 year collection-related experience.
• High school diploma/GED
• Moderate computer knowledge of MS Excel and MS Word software and keyboard skills including minimum accuracy requirements
• Ability to recognize problems, resolve or escalate as needed, including using a variety of talk-offs to convince the customer to make a payment
• Speak and listen effectively to customers via phone, and tolerate stressful interactions with customers
• Multi-task in a high energy standard office and/or home environment
• Knowledge of and compliance with the Fair Debt Collection Practices Act, local, state, and federal collection laws.
• An applicant must be authorized to work in the United States to be eligible for this position.
• Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.

Nice To Haves

• Phoenix AZ Qualifications Preferred

Responsibilities

• Confers with customers by telephone in an attempt to collect current and past due payments, determines the reason for delinquency, and updates customer information.
• Confirms account holder by following safeguards procedures on every call.
• Documents conversations and arrangements accurately in the collection system.
• Adheres to collection standards of conduct policy on all accounts including third parties.
• Treats all contacts in a courteous and professional manner.
• Reviews customers� files and offers programs to qualified customers to minimize delinquency.
• Uses established procedures to make effective use of extensions and due dates to changes to resolve delinquent accounts.
• Utilizes collection skip tools to locate accounts leading to resolution.
• Recommend accounts for repossession or legal action.
• Maintains delinquent rates at or below objectives.
• Meet daily and weekly production goals (Calls and dollars collected)
• Compliance with all company policies and procedures.
• This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.
• All other duties assigned.

Benefits

• Equal opportunity employer
• Environment that is free of harassment, discrimination, and intimidation
• Equal opportunity for all qualified persons
• Does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED