Collector

Vantage West Credit Union•Tucson, AZ

8h•Hybrid

About The Position

Manages delinquent member accounts through outbound and inbound collection efforts. Responsible for meeting delinquency, loss rate, and productivity goals as set by management and is charged with protecting the credit union from loss through prompt and efficient collection procedures. This role is eligible for a language stipend of $200/monthly after 90 days of employment.

Requirements

High School diploma or equivalent is required
2 years of experience in the collections, customer service of client accounts in a call center environment, or in Sales in a structured sales environment
Ability to work at Corporate office in Tucson and remotely
Availability: Monday-Friday, 8:00am-6:15pm, and rotating Saturdays from 9:00am-1:15pm
Requires professional, clear and effective written and verbal communication skills
Must be proficient in Microsoft Office (Word, Excel, Outlook)
Under minimal supervision, able to utilize critical thinking and problem solving skills, and demonstrate effective time management skills
Must be able to perform basic math functions
Must comply with all aspects of the Bank Secrecy Act.

Nice To Haves

Spanish speaking skills are a plus but not required

Responsibilities

Places outbound calls to and accepts incoming calls from members with delinquent loans or accounts.
Identifies opportunity for and negotiates payment arrangements to bring account current.
Provides excellent quality service to all Members at all times.
Documents all member contacts in the collection system and conducts applicable loan maintenance.
Meets productivity and performance goals established by management.
Locates the member through skip tracing methods, internet research, references and employment.
Reviews and recommends repossession, foreclosure, referral to a collection agency, account closure or assignment for lawsuit, as needed.
Acts as liaison between the Credit Union and its attorneys, collection agencies and other vendors.
Resolves disputes and complaints from members seeking a solution that restores goodwill without placing the credit union at risk.
Performs other duties as assigned.

Benefits

Health Coverage – We offer medical, dental and vision coverage for you and your dependents.
life insurance
flexible spending accounts
pet insurance
Team Member Assistance Program (EAP)
Corporate Care Solutions (Backup Child and Adult Care Services).
generous paid time off
additional time given for sick days
paid holidays
16 hours of paid time to participate in our community volunteer program.
enhanced paid military leave
paid maternity/paternity leave.
Generous 401k Plan.
Job Shadowing
Personal Development Plans
100% tuition coverage towards an online Bachelor’s or Master’s Degree.