Collector

Texans Credit Union • Richardson, TX

1d

About The Position

Texans Credit Union is looking for people who love helping others and have a true passion for providing out-of-this-world service. The passion and dedication we have for our members is as big as our pride for Texas! Not only does the work we do every day impact our members’ lives, we also get to work with really talented and fun people. Our culture rewards incredible member service, innovative thinking, and hard work. If you are looking for a place to grow while doing work that means something, check us out. We here at Texans are seeking a Collector that is collaborative and meticulous. This Collector will be responsible for collecting delinquencies while at the same time reinforcing Texans Credit Union’s values and mission of member advocacy.

Requirements

• Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Self-motivated, detailed and thorough work habits, people oriented; organized.
• Reliable; able to work independently and as a team member.
• Effective oral and written communication skills; ability to handle stress.
• PC knowledge and experience.
• Must be able to understand internal policies and procedures and correctly apply them in normal and unusual circumstances.
• Knowledge and ability to operate on-line collection system and Microsoft Office.
• Knowledge of billing and collections procedures
• Strong attention to detail, goal oriented
• Commitment to excellent customer service
• Equivalent to a high school education.

Nice To Haves

• Previous experience with financial institution or credit union, preferably in collections or account reimbursements.
• One to two years of recent debt collection experience preferred.

Responsibilities

• Manage a portfolio of delinquent accounts that are in early-stage delinquency.
• Collect and resolve problems on delinquent accounts by contacting members by phone, mail, or email.
• Maintain delinquency ratio and net charge off ratio determined by management.
• Communicate with other departments such as Lending, Card Services, Member Connect, Member Connect Support, and the branches.
• Correct loan errors and demographic errors on accounts.
• Send compliance letters, place hold on accounts and services.
• Resolve single interest insurance problems.
• Assist members by answering questions on other credit union services.
• All other duties as assigned or required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED