Collector

SC State Credit Union•Columbia, SC

2d•Onsite

About The Position

Join SC State Credit Union as a Collector and experience the thrill of making a positive impact on our members' financial journeys! This role is perfect for detail-oriented individuals who thrive in a fast-paced environment while practicing exceptional customer service skills. You'll be at the forefront of helping our members manage their accounts and overcome financial challenges, all while contributing to our mission of excellence and smart solutions. Cultivating relationships and demonstrating customer-centricity will be key to your success in this role. Cultivating relationships and demonstrating customer-centricity will be key to your success in this role. Dive into a rewarding career where your contributions are recognized, and experience a culture that prioritizes professional growth and high performance!

Requirements

Strong communication abilities.
Active listening skills.
Effective problem-solving skills.
Attention to detail.
A high degree of professionalism.
Emotional intelligence.
Adaptability.

Nice To Haves

Prior collections experience is preferred.

Responsibilities

Engaging with members to discuss account statuses and payment options, ensuring a customer-centric experience.
Handling inbound and outbound calls, focusing on building rapport and understanding each member's unique situation.
Analyzing account histories to identify trends.
Creating personalized payment plans.
Documenting interactions with precision to ensure compliance with regulations.
Working closely with team members to share best practices.
Participating in training sessions, and developing your skills in resolving disputes amicably.
Monitoring account developments and reporting any significant concerns to the management team.