Collector (Payer Maintenance)

Messerli & Kramer•Plymouth, MN

13d•Onsite

About The Position

Messerli Kramer is seeking a full-time, in-person Collector (Payer Maintenance) to join its Collection Division in Plymouth, Minnesota. This entry-level role focuses on contacting consumers who already have payment agreements with the firm, following up to help them get back on track, and negotiating repayment responsibly. The position offers training and may provide a pathway to other collection roles, though this position is not bonus eligible. A $1,000 sign-on bonus is offered after successfully completing 90 days. The role does not require weekend work. The Collection Division operates across nine states and has nearly 290 employees. Messerli Kramer describes itself as a stable, long-term employer with an approach centered on treating consumers with respect and dignity and finding realistic solutions while achieving client outcomes. The job is performed in a professional office setting and routinely involves standard office equipment. It requires extended periods of sitting or standing, talking and hearing, and handling items with the hands and fingers. The role also occasionally involves walking, reaching, climbing or balancing, stooping, kneeling, or crouching. Employees regularly lift or move up to 10 pounds and occasionally up to 25 pounds. Close vision is required. Reasonable accommodations may be made for individuals with disabilities. Applicants must pass a criminal background check and drug screening before employment begins.

Requirements

High school diploma or GED.
No prior experience is required; training is provided.
Excellent communication and people skills.
Organized, self-motivated, and goal-oriented.
Ability to manage stressful situations while maintaining composure.
Ability to be confident and engaging while remaining polite and compassionate.
Attention to detail and ability to reason and think quickly when negotiating.
Working knowledge of Microsoft Office.
Pass a criminal background check and drug screening before commencing employment.
Meet the stated physical demands of the role, with reasonable accommodations available.

Nice To Haves

Bilingual English/Spanish skills.

Responsibilities

Communicate with consumers by phone.
Perform basic skip tracing.
Negotiate repayment of debts according to firm and client standards.
Maintain a professional demeanor and support a positive consumer experience in all interactions.
Accurately enter data into the database and tracking system.
Review consumer files while maintaining the highest level of confidentiality.