Collections Support Clerk

Acrisure•Melbourne, FL

1d•Onsite

About The Position

The Collections Support Clerk provides administrative and analytical support to the collections function within a commercial insurance MGA business. This role is responsible for assisting with the resolution of outstanding balances, reconciling accounts, and supporting effective communication between internal teams, agency partners, and customers. The ideal candidate is detail-oriented, highly organized, and demonstrates professionalism and reliability in all interactions.

Requirements

Strong written communication skills, with the ability to draft clear and professional correspondence
Demonstrated reliability, attention to detail, and consistency in work output
Excellent organizational skills and the ability to manage multiple tasks and priorities
Strong follow-up skills to ensure issues are fully resolved
Solid research and analytical skills to investigate account balances and discrepancies
Proficiency in Microsoft Office, particularly Excel and Outlook
Ability to work independently while also contributing to a team environment
Professional demeanor in all internal and external interactions

Nice To Haves

Experience in insurance, accounting, billing, or collections support
Familiarity with commercial insurance concepts such as premiums, commissions, and agency accounting
Experience working with accounting systems or agency management platforms

Responsibilities

Support the collections team in researching and reconciling customer account balances, payments, and discrepancies
Review aging reports and assist in identifying overdue accounts requiring follow-up
Investigate and resolve questions related to invoices, commissions, billing adjustments, and unapplied cash
Communicate professionally with internal stakeholders, carrier partners, and customers to obtain or clarify information
Maintain accurate and timely documentation of collection activities, research findings, and account status updates
Assist in preparing reports and summaries related to outstanding balances and collections activity
Follow established procedures to ensure compliance with company policies and accounting standards
Coordinate with underwriting, billing, and accounting teams to resolve account issues efficiently
Perform routine account maintenance tasks, including data entry and updates to customer records
Ensure all inquiries and tasks are followed through to resolution in a timely and organized manner