Collections Supervisor

TOMARCO CONTRACTOR SPECIALTIES LLP•La Mirada, CA

16h•$65,000 - $85,000•Onsite

About The Position

The Collections Supervisor oversees the daily operations of the Collections team, ensuring timely recovery of outstanding receivables, reducing delinquency, and supporting overall cash flow performance. This role provides hands-on leadership to team members, manages assigned customer accounts, and serves as a key escalation point for collection issues. The Collections Supervisor partners closely with Accounts Receivable, Sales, and Project Management to resolve outstanding balances, mitigate credit risk, and maintain positive customer relationships throughout the collection process. This is a full-time, on-site position, Monday through Friday.

Requirements

Bachelor’s degree in Accounting, Finance, Business, or related field preferred; equivalent experience considered.
3–5 years of collections experience, with 1–2 years in a lead or supervisory capacity preferred.
Construction industry experience preferred (lien rights, preliminary notices, etc.).
Proficiency in Microsoft Office (Excel, Outlook, Word); experience with Sage, Nexus, and Laserfiche a plus.
Strong understanding of accounts receivable and collection processes.
Excellent communication, negotiation, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and organizational skills.
Must pass a background check.

Responsibilities

Supervise, train, and support Collections staff in daily activities.
Provide coaching, guidance, and performance feedback to ensure team success.
Review daily workflows, assign accounts, and prioritize follow-up activities.
Act as the first escalation point for complex or sensitive collection matters.
Track employee time records and assist with attendance oversight.
Perform and oversee day-to-day collections activities, including outbound calls, emails, and follow-ups.
Monitor accounts receivable aging and ensure timely action on past-due balances.
Assist with negotiating payment plans and resolving disputes.
Maintain accurate documentation and collection notes in systems such as Sage, Nexus, and Laserfiche.
Partner with AR to resolve billing discrepancies that may delay payment.
Manage a high volume of accounts while maintaining organization and accuracy.
Communicate with customers, contractors, and general contractors regarding outstanding balances.
Support lien rights, preliminary notices, and documentation as needed in coordination with internal teams.
Assist in evaluating account risk and identifying accounts requiring escalation.
Recommend accounts for further action, including third-party collections, when necessary.
Follow established collection procedures and ensure team adherence to policies and controls.
Identify opportunities to improve efficiency and reduce aging receivables.
Ensure compliance with company standards and applicable regulations (including FDCPA where applicable).
Assist in preparing aging reports, collection status updates, and team performance metrics.
Support month-end activities related to collections and account reconciliations.
Maintain organized and accurate documentation in line with company policies.
Work closely with Accounts Receivable, Sales, and Project Management teams to resolve issues and expedite payments.
Provide support and guidance internally regarding collection processes and account status.
Assist with administrative or departmental tasks as needed to maintain workflow continuity.